Terms & Conditions

Agreeing to these terms

By joining the waitlist, creating an account, or using the Marmalade app, you're agreeing to these terms. If you don't agree with them, that's completely fine. Just don't use the service. If you're using Marmalade on behalf of someone else, you're confirming you're allowed to.

Marmalade is made by Jam Studio Software (Pty) Ltd, a company registered in South Africa. Where these terms say "we" or "us", that's who you're dealing with.

Your account

You must be 18 or older to use Marmalade. It isn't built for children and we don't knowingly let them sign up.

You're responsible for keeping access to your email safe, since that's how you sign in, and for what happens under your account. Give us accurate information when you sign up, and let us know if you spot anything suspicious.

Your memories stay yours

Everything you create in Marmalade, meaning your entries, photos, videos, voice notes, trips and notes, belongs to you. Full stop.

To actually run the app, you give us a narrow permission to store, back up and sync that content, and to display it back to you and to anyone you've deliberately shared it with. Outside of that, we don't use your content to train anything, we don't advertise against it, and we don't show it to anyone you didn't choose to share it with.

One housekeeping note, because it touches your files. If you start a memory, add photos to it and never save it, those uploaded files aren't attached to anything, and the app clears them up after roughly seven days. Anything attached to a memory you actually saved is never touched by that.

Sharing with your person

Marmalade does not publish anything to the open web. There is one way your memories reach somebody else, and that is a Duo plan, where you and one other person share a single journal. You invite them, they accept, and from then on you both add to it and you both see all of it.

Because a shared journal means your photos land in front of another person, the first time one of yours would reach them it is automatically screened for hate symbols. A photo that doesn't pass isn't shared. It stays exactly where it was in your private journal either way.

We want to be straight with you that voice notes and videos aren't screened in the same way, because reliable automated checking of audio and video isn't something we can do well today.

If your plan ends, or one of you leaves it, the journal splits back into separate copies and you each keep what you could already see. Neither of you can reach into the other's copy afterwards.

If something shared with you breaks these terms, report it from inside the app, or email support@marmalade-memories.com. We act on reports.

Using Marmalade fairly

Please don't upload anything illegal, break the law, infringe someone else's rights, or try to disrupt, reverse-engineer or overload the service. Don't use Marmalade to harass or harm others. If you seriously misuse it, we may need to suspend or close your account.

We have zero tolerance for child sexual abuse material or any content that endangers a child, anywhere on Marmalade. Any account found doing this will be terminated immediately and reported to the relevant authorities.

Plans, storage and payment

Marmalade has a free tier with every feature included, and paid plans that add storage and let you share one journal with another person. Your allowance and how much of it you've used are always visible in the app.

What happens when you run out of space. New uploads pause until you free some up or move to a bigger plan. We do not delete, hide, or lock anything you've already saved. Everything stays readable, editable and exportable, and anything waiting to upload stays safely on your phone and goes up as soon as there's room. Being over your limit rather than at it is a different situation with a deadline attached, and it's set out in full in the next section.

Paying. Paid plans are sold through the Apple App Store and Google Play, not by us directly. They take the payment, they hold your card details, and we never see them. Subscriptions renew automatically until you cancel, and you cancel through your Apple or Google account rather than through us. Refunds are handled under Apple's and Google's own policies, so that's where to ask, though tell us as well and we'll help where we can.

Price changes. If a price changes we'll tell you before it affects you, and you'll always have the chance to cancel first.

While we're switching billing on. Paid plans aren't live yet. If you can currently select a plan inside the app, it's free of charge and it's part of getting the service ready, so we may reset plans when real billing opens. Nothing you've saved is affected by that.

If you go over your limit

Reaching your limit and going over it are two different things, and only the second one has a deadline attached.

You can't upload your way past your limit, because uploads pause the moment you reach it. So going over it takes something else, and there are only two ways it happens. You move to a plan smaller than the data you've already saved, or a subscription ends and your account returns to the free plan. Either way we tell you straight away, and nothing is deleted at that moment.

You then have 30 days. For those 30 days everything stays exactly as it is. Nothing is hidden, locked or removed, and export keeps working the whole time. You can settle it in any of three ways, and any one of them is enough. Move to a plan that fits, delete enough yourself from anywhere in the app, or export what you want to keep and then delete it here. The moment you're back inside your limit the countdown stops and disappears.

We'll tell you, more than once. The app shows you a banner with the exact date and a countdown, and your plan screen shows the same. We'll email you along the way, and again 48 hours before the date. If you have notifications switched on, your phone will remind you each day of the final week.

The 30 days is a total for your account, not a fresh 30 days every time. It's there so that anyone caught out by a failed payment has time to reach a payday and put it right. It isn't meant as a way to store more than you pay for by hopping between plans, so what you've used of it is remembered rather than reset. It returns to a full 30 days once you've been on a paid plan for 90 days in a row. And if you have little or none of it left, you'll still always get at least 72 hours of warning before anything is removed.

What happens if the 30 days run out. We remove the oldest media first, and only as much of it as is needed to bring you back inside your plan. We stop the moment you fit. If freeing up a single photo is enough, a single photo is what goes.

Your memories themselves are never deleted. The entry stays, along with its title, date, place, notes, mood, activities and tags. Only the photos, videos and voice notes attached to it are removed, oldest first. A memory whose photos have gone is still a memory you can read.

We only ever remove your own copies. If you share a journal with someone, their copies are theirs, and nothing that happens to your account touches them.

Removed files can't be recovered. That is exactly why we give you the date up front, repeat it, and keep export working for the whole 30 days. You can export everything at any time from Settings in the app, or on a computer at marmalade-memories.com/export. If anything is ever removed from your account we keep a record of what it was and when, and you can ask us for it at support@marmalade-memories.com.

When a shared plan ends

If you share a journal with someone and the plan later ends, or one of you leaves, the shared journal splits into separate copies. You each keep your own copy of the memories you shared, including the photos and videos the other person added while you were sharing. Nothing is taken away from either of you, and neither of you needs the other's permission to walk away with your own copy.

There's one consequence worth knowing about in advance. While you're sharing a plan, your copies of the other person's uploads don't count against your storage. Once the plan ends, they do. That means your usage can jump on the day a plan ends, and you can find yourself over your limit without having uploaded anything. Nothing is deleted on the day, and new uploads pause. This is one of the two ways of ending up over your limit, so the 30 days described in the section above start from then, and we'll tell you the date.

The waitlist

If you join the waitlist on this website, we'll email you when Marmalade opens on the store you told us you use, and nothing else. It isn't a guarantee of a launch date or of any particular feature. You can ask us to take you off the list at any time by replying to us, and we'll delete your details.

Availability & "as is"

Marmalade is young. Features will keep arriving, some things will change shape, and the occasional rough edge is possible while everything settles in. When something big changes we'll tell you in the app before it lands.

We work hard to keep Marmalade running and your data safe, but we can't promise it'll be perfect or never go down. The service is provided "as is" and "as available", without warranties of any kind, to the extent the law allows. Always keep your own copies of anything truly irreplaceable, and the export button exists so that's easy.

Limitation of liability

To the fullest extent permitted by law, Jam Studio Software (Pty) Ltd won't be liable for indirect or consequential losses, or for lost data beyond what we could reasonably have prevented. Nothing in these terms limits liability that can't legally be limited, including our obligations to you under applicable consumer law such as the South African Consumer Protection Act.

Ending things

You can close your account whenever you like, and export your memories first. Deleting your account erases your files and your entries rather than just your login. Exactly what that removes, and the few things that survive it, is set out in our Privacy Policy.

We may suspend or end access if these terms are seriously breached, or if we have to stop offering the service, in which case we'll give you fair notice and a chance to take your data with you.

The App Store and Google Play

This agreement is between you and Jam Studio Software (Pty) Ltd. It is not with Apple or with Google, and neither of them is responsible for Marmalade or for its contents.

Apple has no obligation to provide support or maintenance for Marmalade. If the app fails to conform to any warranty that applies, you can tell Apple and Apple may refund what you paid for it, and beyond that refund Apple has no other warranty obligation. Any other claim, loss, liability, cost or expense relating to the app is our responsibility rather than Apple's, including product liability claims, any claim that the app fails to meet a legal requirement, and claims under consumer protection or privacy law. If someone claims the app infringes their intellectual property, we handle that, not Apple. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

You also confirm you aren't located in a country subject to a United States government embargo, and that you aren't on any United States government list of prohibited or restricted parties.

Changes to these terms

As Marmalade grows, these terms may need updating. We'll revise the date at the top, and for significant changes we'll tell you directly. Continuing to use the service after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of South Africa, and the South African courts have jurisdiction, without affecting any mandatory consumer protections you have where you live. If any part of these terms is found unenforceable, the rest still stands.